Protech has worked with the membership organisation to provide the functionality within ProConnect web to allow members to set up a monthly direct debit as part of the sign-up process when they register to join, renew or re-join as a member of the organisation.
The setting up of the direct debit will allow customers to pay their subscription on a monthly or annual basis, removing the admin burden of making individual monthly or annual payments. From the client’s perspective, it will improve their member retention rate as the new automated process will result in less customers not renewing their membership. From a financial perspective, it will also improve the accuracy of cashflow reporting, which is especially vital within the current economic climate.
The membership organisation has also signed up to Clear Direct Debit’s bacs approved bureau to make their direct debit collections more compliant, efficient and secure. The direct debit collection process will be seamlessly facilitated due to the integration between ProConnect and the Clear Direct Debit solution, vastly improving the previous process that was arduous, time consuming and posed data security and human error risk.
Steven Shiels, Head of Sales and Marketing for Protech commented “Improving our clients direct debit processing will be a key driver for them to retain members during these challenging times. Clear Direct debits bacs approved bureau also pose great benefits in reducing back office manual processing, which will allow our clients time to carry out other value-added tasks.”
Protech has been providing software for professional awarding and membership organisations for almost 25 years. Today, some of the country’s most respected organisations rely on the company’s About Protech:
ProConnect™ software to engage, communicate and transact with more than 2.5 million learners, members and customers.
The powerful CRM functionality at the heart of ProConnect effortlessly manages qualifications and membership while automating manual processes to minimise operating cost. It ships with a fully featured content management system, making it the perfect tool to construct websites and user portals. ProConnect can also manage events, host content, and operate job boards, forums and blogs. These features allow Protech’s clients to increase the acquisition and retention of members, maximise engagement and enhance member value through an enhanced user experience.
Protech’s aim is to help facilitate the sense of belonging between people and their organisations, enabling them to achieve more together.