Date of Incorporation: 23/03/1995
Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business: 7220 Software consultancy & supply


This privacy policy sets out how ClearCourse Membership Services uses and protects any information that you provide when you use this website. ClearCourse Membership Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page for the most current version. This policy is effective from 22/05/2020

Information Collection, Use and Storage

Information collection

We collect the following information: name and job title; contact information including email address; demographic information such as postcode, preferences and interests; and other information relevant to customer surveys. We do not send any promotional emails; however, we may send you marketing emails related to your subscriptions. If you no longer wish to receive these emails, you may opt out of them by updating your preferences in our marketing emails or contact us.

Intended use of Personal Data

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Data. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: internal record keeping; to improve our products and services; to periodically send marketing emails such as latest news and newsletters, we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. However, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.


ClearCourse Membership Services would like to send you information about our announcements, articles and press releases that we think you might like, as well as those of our group companies.If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop ClearCourse Membership Services from contacting you for marketing purposes or giving your data to our group companies. If you no longer wish to be contacted for marketing purposes, you can opt out from our marketing emails clicking on ‘unsubscribe’ or contact us.

Your individual rights

Access to information

ClearCourse Membership Services would like to make sure you are fully aware of all of your data protection rights. You have the rights to request access to the information we have on you. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent request, we may charge you a small fee.

Every user is entitled to the following:

-The right to access – you have the right to request for copies of your personal data.

-The right to rectification – you have the right to request that we correct any information you believe is inaccurate. You also have the right to request our Company to complete information you believe is incomplete.

-The right to erasure – you have the right to request that we erase your personal data, under certain conditions.

-The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions.

-The right to data portability – you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact The Chief Operating Officer of Protech


Phone: 0121 3252620

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ClearCourse Membership Services We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we share your information

ClearCourse Membership Services will not rent, sell or distribute your personally identifiable information to third parties third parties unless we have your permission or are required by law to do so. We may store personal data in locations outside the direct control of ClearCourse Membership Services (for instance, on servers or databases of data processors). Although, we have ensured that they are GDPR compliant. Additionally, any personally identifiable information you elect to make publicly available on our site, such as posting comments on our blog page, will be available to others.

Storage and Processing

Your information collected through our website and services may be stored and processed in Europe, in the United States, or any other country in which ClearCourse Membership Services or its subsidiaries, group companies, affiliates or service providers maintain facilities.

ClearCourse Membership Services securely stores your data using a GDPR compliant CRM system and marketing automation provider.

Our Company will keep customers or prospect companies’ data 1 year after the end of the business relationship. Once this time period has expired, we will delete your data by erasing all your details from our system and providers.

Links to Other Sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

International Privacy Laws.

We won’t transfer your data internationally, except if it’s a legal obligation and/or for honouring a contractual agreement. We have ensured that data processors are compliant to the EU-US Privacy Shield as set forth by the US Department of Commerce regarding the collection, use, and retention of personal data from the European Union countries. The data processors have certified that they adhere to the Privacy Shield principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity & Purpose Limitation, Access and Recourse, Enforcement & Liability when processing Personal Data from the EEA in the United States.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Call us: 0121 325 2620

Or write to us at: Protech House, Wharf Approach, Aldridge, West Midlands, WS9 8BX

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that ClearCourse Membership Services has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.


Phone number: 0303 123 1113


Cookies are used in various forms by most websites and are usually harmless.

What is a cookie?
Cookies are small text files are stored on your hard-drive that can be used by websites to make your experience more efficient and in order to provide you with more functionality. For example a cookie can help a website to remember that you are logged in when processing an eCommerce transaction or may be used to remember your language preferences.Cookies may be session or persistent. Session cookies are deleted after you have left our website and Persistent cookies remain to help you with your experience next time you return.

What are cookies used for?
We have broken up the types of cookies that most websites use into the following categories:

  1. Necessary. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  2. Preferences. Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  3. Statistics. Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Statistical cookies may benefit the ongoing improvements of the website and increased efficiency/relevance of any related marketing campaigns.
  4. Marketing. Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

How do we use cookies?

For your information we have listed all of the cookies used and their purpose in our Cookie Policy.

Cookie Name Type Category Expires after Purpose
_gid GA1.3.718171799.1590136081 1 day Protech website
Cookie_notice_accepted True 2 days Protech website
_ga GA1.3267517955.1571923336 2 years Protech website

Can I block cookies?
Your browser will usually allow you to alter and control the type of cookies that you will allow websites to store. If you are concerned about out cookies being stored on your computer by this website or other, we strongly recommend that you check your browser for further information. If you choose to block cookies some sections of this website might not be available to you.

The details of Third-Party cookies may change from time to time, however we will endeavour to keep this document up to date and accurate.
This Cookie Policy is correct and accurate as of the 22/05/2020


Email disclaimer:

Information contained in this e-mail is intended for the use of the addressee only and may be confidential. Any dissemination, distribution, copying or use of the communication without prior permission of Protech Computer Systems Ltd or the addressee is strictly prohibited. Protech Computer Systems Ltd does not guarantee the accuracy of the contents of this e-mail or the timely receipt and shall not be liable for damages resulting from decisions based on the information of this e-mail. If you have received this email in error, please destroy and delete the message from your computer. Any views expressed in this message and any attachments are those of the individual sender and not of Protech Computer Systems Ltd. WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. ProTech Computer Systems Ltd accepts no liability for any damage caused by any virus transmitted by this email.

Website disclaimer:

Protech Computer Systems accepts no liability for any loss or damage connected with the content in this website. The content of this website is reviewed regularly and is subject to change as required. It is the responsibility of the visitor to check the accuracy of the content with Protech Computer Systems before entering into any financial or other commitment based upon it. This website contains links to various website’s of third parties over whom we have no control. We are therefore not responsible for the content in these sites.

If you believe that Protech Computer Systems has not adhered to any of the policies, please contact us by email or write to us at:
Protech House
Wharf Approach
West Midlands
United Kingdom


Protech Computer Systems will strive to improve its environmental and social performance and to contribute to a better quality of life, now and for generations to come.

This will be achieved by:

  • Aiming to improve our economic, environmental and social performance, integrating environmental and social factors in our management systems and programmes and in our commercial decisions
  • Identifying significant aspects and impacts of our activities, including changes, on society and the environment and developing programmes to minimise these impacts
  • Setting clearly defined objectives and targets addressing our environmental and social issues
  • Meeting or exceeding requirements of relevant rules and regulations
  • Using natural resources efficiently, minimising waste and harmful releases to the environment
  • Working constructively with organisations concerned for communities, society and the environment
  • Raising awareness of environmental and social issues with staff, partners and suppliers, who we will seek to influence to adopt similar policies
  • Undertaking open dialogue on our environmental and social programmes with our staff, customers and other stakeholders
  • Providing support, advice and training to staff on matters relating to our environmental and social performance
  • Monitoring, auditing and reviewing our performance
  • Regularly reviewing policies and management systems in these areas in order to drive for continual improvement

Specific aspects of social and environmental performance are covered in other policy documents, including the Code of Conduct,
the Health & Safety Instructions, and the Employment Guide.

Responsibilities for Implementing the Policy


All staff are responsible for safeguarding, as far as they are able, both their working environment and the greater environment surrounding our operations.

This includes:
  • Complying with environmental standards and procedures
  • Notifying management and supervisors of potential hazards
  • Avoiding needless wastage of energy and materials
Line Management

All line managers, in relation to activities under their individual control, are responsible for identifying and ensuring compliance with environmental regulations affecting our environment. Each Director shall address environmental matters regularly, identify items requiring action and make sure they are followed up. Line managers must:

  • Establish individual responsibilities, objectives and accountabilities for subordinate staff in environmental matters
  • Develop and maintain procedures to protect the working and external environment
  • Monitor implementation of procedures and working practices and take swift and appropriate steps to put deficiencies right
  • Ensure that a statement of environmental impact, tailored to specific requirements, is prepared as part of the planning of facilities and operations and for modifying or abandoning them
  • Investigate and report all environmental incidents and near misses and take necessary follow up actions
  • Review regularly the use of materials and energy in order to reduce waste, optimise recycling and select materials compatible with environmental objectives
  • Periodic assessments, audits and reviews of facilities and operations to ensure compliance with this policy
  • Provision of support and advice on environmental matters throughout ProTech Computer Systems operations
  • Promoting workable procedures, codes of practice and working co-operatively in emergencies
  • Encouraging initiatives to implement this policy and research to reduce environmental problems
  • Keeping staff, relevant authorities and, as appropriate, the public informed of our efforts to protect and improve the environment
  • Interpreting and ensuring implementation of this policy and updating it as required


Protech believe that diversity enriches both our performance and our products, the communities in which we work and live and the lives of our employees. We understand this value and reflect this in our day-to-day activities.

As an organisation we continue to grow the business by investing in a team that is made up of passionate, smart and talented people from all different backgrounds and cultures. Protech define diversity to extend beyond race, national origin, gender, age, disability, sexual orientation, or gender identity or expression – it is this diversity that gives the team the rich mix of experiences and abilities.

This policy results in a multitude of fresh ideas and creative thinking as we adapt our business processes to help our growing workforce and increase the benefits to our client base of the solutions and services we provide.

The Policy

    1. Protech is an equal opportunities employer. This means that it is the Company’s policy that there should be no discrimination against or harassment of any employee or job applicant either directly or indirectly on the grounds of:

Race, colour, nationality or national or ethnic origin (“race”)

    • Sex or marital status
    • Disability (e.g., a long term mental or physical impairment)
    • Sex change status
    • Sexual orientation
    • Religion or philosophical belief
    • Political belief
    • Trade Union activity or
    • Age
  1. The Company’s policy is to:
    • Eliminate, as far as is reasonably possible, discrimination and harassment from the workplace;
    • Encourage all its employees to take an active role against all forms of discrimination and harassment;
    • Deter employees from participating in discriminatory behaviour or harassment;
    • Demonstrate to all employees that they can rely upon the Company’s support in cases of discrimination or harassment at work
  2. The Company is fully committed to providing a good and harmonious working environment that offers equal treatment and equal opportunities for all employees and where every employee is treated with respect and dignity. The Company’s aim is that remuneration, recruitment, promotion and retention should not be affected by irrelevant considerations and stereotyping.
  3. The Company recognises that the provision of equal opportunities in the workplace is not only good management practice, it also makes sound business sense. The Company’s equal opportunities policy will help all employees develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.
  4. Whilst the Company recognises that the overall responsibility for the effective operation of this policy lies with the Board of Directors, all employees, whatever their position within the Company, have some measure of responsibility for ensuring its effective implementation in their day-to-day activities and working relationships with colleagues.
  5. Employees should ensure that:
    • They co-operate with any measures introduced to develop equal opportunities
    • They respect the sensitivities of others
    • They refrain from taking discriminatory actions or decisions which are contrary to either the letter or spirit of this policy and for employees of managerial status, that they ensure that those who report to them also comply with the policy
    • They do not instruct, induce, or attempt to induce or pressurise other employees to act in breach of this policy
    • Employees who make complaints of breaches of this policy are treated fairly and responsively both when the complaint is made and thereafter
  6. Breaches of the Company’s equal opportunities policy and procedures and any unfair or unlawful discrimination will not be tolerated and will be dealt with under the Group’s disciplinary procedures. In serious cases, this could lead to dismissal of the relevant individual.
  7. The policy shall also apply to employees of contractors working at the Company’s premises.

General application of Policy

Recruitment and Selection

The selection process is of crucial importance in this policy and must be carried out according to objective job-related criteria which must be subject to regular review. The effectiveness of the policy will be determined to a great extent by this aspect of employment procedure. The Company will endeavour through appropriate training to ensure that employees making selection decisions will not
discriminate whether consciously or unconsciously in making these decisions.


Equal opportunities must be integrated into all training concerned with selection skills, staff assessment, counselling, staff development and the management or supervision of staff. The importance of equal opportunities in the field of customer care initiatives is also recognised. The Company’s policy will form part of the induction training of all staff.


It is in the Company’s interest to provide equal opportunities for promotion to all employees. Managers must continually assess the promotion potential of all employees and all promotion decisions must be made in accordance with objective selection criteria.

Grievance and Discipline

Employees who believe that they have experienced unfair or unlawful discrimination or racist or sexist abuse or harassment should raise their concern through the applicable grievance procedure in their local area. Where such grievances may concern the normal line of supervision or management, individuals may approach the relevant Group HR director.

Grievance and Discipline

Examining the effects of policy and programmes of action on a regular and structured basis is a fundamental part of the process of successfully establishing equal opportunities. Personnel data is therefore collected (on an anonymous basis), analysed an interpreted across the Group. The objectives of monitoring are:

  • To identify areas of and reasons for under-representation of particular groups in the workforce
  • To assess the effect of employment procedures and practices and identify any unintentional impact on particular groups
  • To enable appropriate corrective action to take place, including defining targets for future change
  • To enable the Company to review and reshape its equal opportunities policy and programme of action

This policy and accompanying action programmes must be communicated widely and effectively throughout the workforce and to potential employees.


Bankers: Natwest, 1 St Philips Place, Birmingham, B3 2PP
Legal Advisors: Pinsent Masons LLP, 3 Colmore Circus Queensway, Birmingham, West Midlands, B4 68H