CLIENT SUPPORT

CLIENT SUPPORT

Award-Winning, Expert Support for Our Clients

We take great pride in the quality of support we provide and are a previous winner of The Mail on Sunday Customer Focus Award for support services. Our aim is to build client relationships that will span many years, so expert ongoing support is a crucial component of success for us.

We provide clients with the confidence that comes from knowing they have a team of people behind them, ready to help whenever and wherever required.

Call Our Help Desk
0121 325 2620

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Email Us
support@protech.co.uk

Our support is provided via the Protech support desk and standard features include:

  • First-line telephone support and guidance via the support team

  • Second-line support from the consultancy or development team as appropriate

  • Fast-response support via remote diagnostic links

  • Interactive online support via the GoToMeeting web application

  • Online reporting, tracking and guidance in all support calls via the ProAssist web application

  • Prioritisation of all support calls with target response times provided

  • Regular support review meetings provided free of charge

  • Regular account management meetings provided

6 mins

Average response time for an urgent priority issue

11 mins

Average response time for a high priority issue

14 mins

Average response time for a medium priority issue

19 mins

Average response time for a low priority issue