Updated site offers improved presentation of qualification, membership and event management benefits, new case studies, revised company brand identity and a bespoke, one-to-one software demonstration service.
Birmingham, UK – 30th July 2019 The UK’s leading privately-owned software provider for professional membership and awarding bodies today launched a new company website at www.protech.co.uk. The launch comes as the company celebrates a quarter century at the top of its industry.
Also revealed today is a new Protech brand identity. Built from three coloured loops that represent the company’s core sectors of qualification, membership and event management, the logotype is paired with a new company tagline to encapsulate the core benefit its software systems bring to clients and their customers: “Achieve more, Together.”
The new website has been significantly restructured to make it easier for potential clients in these three areas to quickly understand the features of the company’s innovative ProConnect™ software platform. The company’s flagship engagement management product is underpinned by specialist customer relationship management (CRM) functionality and includes a suite of customer-facing solutions for website and portal creation via ProWeb, for content management and for comprehensive data analysis. The new sector-specific web pages detail the challenges faced by each type of business and show how ProConnect can streamline their processes to improve efficiency and drive engagement with customers and learners.
Also featured is a collection of case studies and accounts from organisations including the British Sociological Association, the Society for Endocrinology and the Chartered Institute of Internal Auditors. These interview-style articles are designed to help all kinds of organisations to understand and learn from the best-practice CRM leaders in their industries.
Additionally, the home page has a six-minute video of advice for professional awarding bodies and membership organisations, presented by the academic director of the NCUK Universities Consortium. This provides expert insight into the planning and partner choices required to succeed in any digital transformation project.
Protech’s class-leading client support portal remains a major element of the new site. The company is a previous winner of the Mail on Sunday Customer Focus Award for support services and with an average urgent-issue response time of just six minutes, Protech is continuing to invest significantly in this crucial area.
“We’re delighted to be launching this new website and celebrating our quarter century,” said Jenny Watkins, chief operating officer. “It’s a useful marketing tool, but we’re also using the site to share best practice that helps all parts of our industry to achieve more. The facility to apply online for a free, one-to-one discussion with one of our product experts is a great example of this.”
Offered as a video call with an on-site expert rather than a sales person, potential clients can use this personalised walk-through to discuss the challenges they’re facing in improving customer, member or learner experience whilst minimising their manual processes. The Protech product expert can also demonstrates the powerful CRM, website and CMS features that ProConnect uses to manage data, create websites, build member portals and deliver optimised engagement tools for clients.
This service and all the other features discussed above are online at www.protech.co.uk
Protech has been providing software for professional awarding and membership organisations for almost 25 years. Today, some of the country’s most respected organisations rely on the company’s ProConnect™ software to engage, communicate and transact with more than 2.5 million learners, members and customers.
The powerful CRM functionality at the heart of ProConnect effortlessly manages qualifications and membership while automating manual processes to minimise operating cost. It ships with a fully featured content management system, making it the perfect tool to construct websites and user portals. ProConnect can also manage events, host content, and operate job boards, forums and blogs. These features allow Protech’s clients to increase the acquisition and retention of members, maximise engagement and enhance member value through an enhanced user experience.
All projects are supported by Protech’s industry-leading consultancy services. This approach facilitates the seamless transition to ProConnect while on-house data transformation expertise eradicates disparate data in multiple systems across the client’s business. Because of this, an astonishing 95% of client projects are launched on-time and to the original budget.
Protech’s aim is to help facilitate the sense of belonging between people and their organisations, enabling them to achieve more together.