Protech and The Chartered Institution of Highways and Transportation will team up at Digital Excellence 2019


One of Protech’s key clients will be presenting with us at the largest digital-focused conference in the UK’s membership and association sector, Digital Excellence 2019. With 14,000 members, The Chartered Institution of Highways and Transportation (CIHT) is the leading voice and professional awarding body of the highways and transport infrastructure profession.

Protech and CIHT will team up at Digital Excellence 2019 to provide a real-life insight into how Protech has supported CIHT’s strategic goals to enhance their member experience and improve engagement with their members, customers and learners to drive enhanced revenue. The session will focus on the challenges that CIHT has encountered and how these have been overcome, which are common across all the professional membership organisations that Protech collaborates with.

In 2019 a seamless member experience by millennials and generation Z is not just desired but expected. This is reflected in the Memberwise Digital Excellence research report, where 85% of organisations members expected an interactive and engaging experience and 88% expected optimised user journeys that saved time. The session will look at how meeting increasing member expectations can be achieved.

This user experience seminar will provide delegates with the following learning outcomes:

  • Gain real-life practical tips and advice from CIHT’s experience of a digital transformation project
  • Understand how enhancing your user experience is juts the start of improving engagement with your members
  • Learn how membership bodies can deepen engagement through the introduction of peer to peer collaboration.

Event Details 

Event name: Digital Excellence 2019

Event date: 31st October 2019

Location: The Novotel London West Hotel

Discount code: Use code DXSECRET20 to take advantage of a 20% saving when registering for the conference.

Register your place here

CIHT case study session

Presentation Title: Enhancing user experience is just the start – the journey towards deeper engagement

Time: 2:00pm -2:30pm

Location: Room 7

Speakers: Steven Shiels, Head of Sales and Marketing & Peter Connolly, Director of Corporate & Business Services

Visit us on Stand 19

Our expert team will be present on stand 19 within the exhibition hall, and we’ve got plenty planned! Come and visit us to experience Virtual Reality CPD, take a look at e-assessment solutions and compete in ‘Tap the App’.   Our team will also be on hand to discuss solutions on the key challenge’s outlined in the Digital Excellence Survey 2019.

  • How can I enhance my member engagement?
  • How can I increase my member acquisition?
  • How can I increase my member retention?

We want you to make the most of your Digital Excellence experience and would love to collaborate with you at the event. Therefore, we are offering five free half an hour consultation session for membership organisations and professional bodies with one of our resident experts. These are first come first serve, so don’t miss out!

Book a free consultation