About us

Specialist Cloud CRM Software and Consultancy Services

20 years of experience in supporting clients to transform their capabilities through our value added Consultancy Services

Our Vision

A business that is passionate about customer service, we want all of our clients to feel part of the ProTech Community. That's why our vision is "to grow a powerful and influential community of users that benefit from the knowledge and expertise of their peers. Working together to share, pool and develop best practice, innovation and solutions to serve their customers".  

Our software platform and Consultancy Services have evolved in partnership with our clients and we intend to keep learning, leading and innovating.



 

Our Board Members

Meet just some of our team

Mark Trouth

Chief Executive

Mark is the founder of ProTech Computer Systems and has some 30 years industry experience. His career includes projects spanning organisations such as Northgate, MDIS, Dowty Aerospace, Messier Services, Bank of Ireland, Ibstock Brick and PHS.

Starting initially as an assembler programmer, then working through to consultancy and project management and then general management, before forming ProTech Computers Systems in 1995.

Jenny McTiernan

Chief Operating Officer

Jenny has operated at senior levels in a variety of sectors, both in directorships and in an advisory / strategy role as a Senior Management Consultant, supporting both public and private sectors.

With expertise in leading business expansion, organisational transformation, change management and business strategy, Jenny was invited to re-join ProTech having previously fulfilled the role of Professional Services Director (2000 – 2004) to support our clients in the Third and Public sector in ensuring a cohesive change management strategy is adopted to optimise their investment in Pro-8™ CRM.

Richard Couchman

Chairman

Richard has had a varied and extensive business career since leaving the army at the rank of Major.

 Having held a number of corporate management positions in the telecommunications industry: including Managing Director in GEC Group and leadership of the European operations of a U.S. video telecommunications company. Richard has worked with start ups and SME’s, taking a sports statistics digital media company from inception to corporate sale. He has been Chairman of ProTech since 2003.

Steewan Singh

Chief Technology Officer

Steewan is co-founder of ProTech Computer Systems and has over 32 years industry experience. His career has spanned Tarmac, Northgate and MDIS with many technical roles including Systems Architect, Development Director and Head of R&D.

 Steewan works closely with ProTech’s clients and in particular their end users, helping them to get the most out of their technology platform. A highly creative technician, Steewan leads the development of the Pro-8™ CRM roadmap.

Eric Holt

Non-Exec Director

Eric has over 30 years’ experience at board level in a wide variety of businesses including Automotive and FMCG.

 Having worked in private equity backed businesses for the past 10 years he has a track record of increasing and delivering improved shareholder value by working with management teams to drive process improvement. Eric has international experience having set up businesses in China and Romania. He has also worked in the USA and Africa.

Alan Caroll

Non-Exec Director

Alan has over 25 years’ experience in the information systems industry commencing in a senior capacity in the development of the Ministry of Defence’s Information System Strategy in 1990.

 Alan has founded a number of systems and software Consultancies as well as being an early stage investor in technology start-ups.

Currently MD of Ultris Limited and Ultris Information Services Ltd, both primarily focused on the UK confidential government market. Alan is also the Independent Non Executive Director at Ideagen plc, a fast growing AIM listed company specialising in compliance based information management system.
 

OUR PROMISE

Why our clients choose us and stay with us

  • BALANCE OF FLEXIBILITY WITH FUNCTIONALITY
  • PROFILE OF CLIENT BASE WITH SIMILAR REQUIREMENTS
  • EASY ACCESS TO HIGH QUALITY INTELLECTUAL CAPITAL
  • CHANGE MANAGEMENT EXPERTISE NOT JUST TECHNOLOGISTS
  • STRONG CLIENT REFERENCE SITE FEEDBACK
  • FIXED PRICE CONTRACTS (SUBJECT TO PROJECT DISCOVERY)
  • DATA MIGRATION EXPERTISE
  • OWNERS AND ARCHITECTS OF THE ENTIRE PLATFORM
  • CUSTOMER CENTRED CUSTOMER SUPPORT
 

Learn about some of our achievements

In 2015 we
celebrated
20 years
in business
Shortlisted as
'Outstanding
G-Cloud Newcomer'
by EuroCloud
Crown Commercial
Services supplier
since G-Cloud 5
tech uk member
driving the UK's
digital economy

Say hello to our partners

ProTech partner with 'best of breed' providers of 'value added' products and services to enhance our platform and capability.

 

Read what our partners are saying

"In ProTech we have an innovative, performance driven partner who understands the needs of the customer and delivers on time. These credentials are vitally important to Sungard Availability Services as we only work with ISV's who can demonstrate technical and professional competence. We look forward to further building upon this relationship as ProTech moves deeper into the public sector marketplace."

Keith Tilley

Executive Vice President for global sales and customer services
SUNGARD
"ProTech are on the Rackspace Strategic Partner Program and we have worked together to develop a fully serviced managed Pro-8 CRM Cloud offering for ProTech's customers... It was important to ProTech to find a commercial hosting partner with exceptional customer support along with an understanding that customers have different needs, and that a 'one size fits all' approach is not good enough for ProTech's clients."

Clarissa Bartram-Gent

Head of Channel and Alliances International
RACKSPACE
 

Passionate about adding value to our community

Our aim is to ensure that we take account of our social, economic and environmental impact in a way that is ethical. At ProTech we are involved in a range of activities, developing relationships with customers and employees and working in partnerships with national and local community organisations. Here are just a few ways in which in help.

We are an Executive
mentor for Barnardo's
children's charity
We support the development of UK NHS maternity services through our involvement with pathway committees'
We are committed to developing young talent through our apprenticeship scheme
We have lowered our carbon footprint by offsetting 3.396t of CO2 through use of
technology to reduce
site visits