Protech Computer Systems - Services

Our Services To take advantage or find out more information on our range of services please contact our sales department.

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ProTech take great pride in the level and quality of support it provides to Support from ProTech Computer Systems clients. The high quality service is aimed to provide users with both the confidence and assurance that they have a team of people behind them to provide help and support where required.

As far back as the year 2000, ProTech were recognised at the highest level for the quality of support services we provide. We were awarded the Mail on Sunday Customer Focus Enterprise 2000 award for outstanding commitment to our clients.

Support is provided from the ProTech via a dedicated team of support specialists. This team is selected to offer a wide and diverse set of skills to support suitably trained end users. Standard support features include:

Fast response support remote access
Standard support forms documented with the system query and actions taken.
Telephone support desk operated Monday to Friday 09:00 to 17:00 excluding Bank Holidays.
Support calls prioritised and users provided with target times for response.

“The Society’s membership continues to expand on a global basis and therefore it is essential that we have a fully integrated record management system which enables us to easily keep track of all contacts and correspondence we have with members. Using Pro-7 we are able to profile individual members and interact with them based on their individual preferences whether that be email, letter or by phone. The active management of their data records will help us to sustain the highest level of customer service.”

Andrew Little, Deputy Chief Executive at the Royal Aeronautical Society