Support and Client Care
ProTech take great pride in the level and quality of support it provides to clients. The high quality service is aimed to provide users with both the confidence and assurance that they have a team of people behind them to provide help and support where required.
Support is provided from the ProTech support desk and standard features include:
- First line telephone support and guidance via the support team
- Second line support from the consultancy / development team as appropriate
- Fast response support via remote diagnostic links
- Interactive on line support via GotoMeeting (Web Application)
- On line reporting and tracking of all support calls via ProAssist (Web Application)
- On line guidance instructions via ProAssist
- All support calls prioritised and users provided with target response times
- Regular support review meetings provided free of charge
- Regular account management meetings provided free of charge
We have an exemplary record at supporting our client base and we are always keen for prospective clients to discuss with existing clients how they feel and value the support provided by us to them. In the past ProTech was awarded the Mail on Sunday Customer Focus Award for the support services we provide our clients.