Pro-7's integrated solution is designed specifically to manage all of the business functions undertaken by large/medium sized Membership organisations through one central knowledge base, including Association's, Institutes, Societies, Leisure, Trade Unions and public sector information bodies in fact any organisation that supports a membership/subscription base. The integrated suite has proven to be an invaluable solution for improving communication, subscription renewals, improving member retention and provide substantial reductions in overall operational and management costs.

The success of Pro-7 can be attributed to many things, the main notable benefits being a balance of functionality depth with ease of use.

Central Knowledge Base

As a central knowledge base Pro-7 records all activities, transactions and communication with every member record. This includes their subscriptions whether they have attended events, courses or provided services to the organisation and recording all correspondence and contact that has been made with them. This record of information can be viewed in many ways depending on the user's interaction with the member and their job function.

Marketing

Pro-7 provides a very effective marketing tool enabling focused campaigns, mass mailers, contact profiling and the ability to communicate effectively with outsourcing partners by easily exporting profiles and importing them back with the additional gathered data. Through the query and reporting tools information can be easily profiled and disseminated to help make more informed decisions improving the member relationship.

Integration

All of the Pro-7 modules are fully integrated combining all of the department disciplines in one solution, with their own views and data access. Pro-7 also provides integration with all of the recognised financial systems in the sector, seamless integration with Microsoft office products, card entry systems and a variety of reporting tools to accommodate and plug into your IT infrastructure.

Website Integration

ProWeb provides a unique web interface enabling access via the web for changes to contact records, content management, event registration and a whole host of web interaction with Pro-7 which can be tailored to suit each organisations individual requirement .

Managing your Expectations

Historically many CRM, Supporter/Membership software implementations have not met with the initial expectations, this is largely due to the overall poor pre-implementation planning including data migration, integration to existing financial software, project management, user training and post implementation reviews.

We believe that an important selection consideration of any solution critical to the running of the organisation is not just addressing immediate business issues but also emerging requirements, such as, automated business alerts, workflow, e-commerce, knowledge management, and delivery of management information.

To support the implementation of Pro-7, ProTech has built a portfolio of value added application modules, customisation and integration tools to meet individual organisation requirements. Our services include customisable process templates such as needs analysis, project management, user training and ongoing support. ProTech has an established team of business consultants with specialist knowledge in the not for profit sector. Utilising the proven PRINCE implementation methodology our consultants ensure that the Pro-7 suite is implemented to suit your organisation processes, our aim being to exceed expectations.

Reporting

Like many Membership and Fundraising organisations you may be experiencing an increased demand to transform contact record member data into meaningful business intelligence. However, many systems are failing to deliver, with still a reliance on disparate systems, contact records residing in several data sources, difficulty in communicating appropriately with stakeholder requirements and a lack of knowledge sharing within the organisation. The integrated suite of modules within Pro-7 utilise a common reporting tool which provides reporting against all data fields across all modules, combining data for meaningful reports. Pro-Reporting is integral to Pro-7, therefore any changes to the data, screens etc are immediately reflected in the reports.