Support

Specialist Cloud CRM Software and Consultancy Services

20 years of experience in supporting clients to transform their capabilities through our value added Consultancy Services

Support 

ProTech take great pride in the level and quality of support it provides to clients. The high quality service is aimed to provide users with both the confidence and assurance that they have a team of people behind them to provide help and support where required.

Support is provided from the ProTech support desk and standard features include:

  • First line telephone support and guidance via the support team
  • Second line support from the consultancy / development team as appropriate
  • Fast response support via remote diagnostic links
  • Interactive on line support via GotoMeeting (Web Application)
  • On line reporting and tracking of all support calls via ProAssist (Web Application)
  • On line guidance instructions via ProAssist
  • All support calls prioritised and users provided with target response times
  • Regular support review meetings provided free of charge
  • Regular account management meetings provided free of charge

We have an exemplary record at supporting our client base and we are always keen for prospective clients to discuss with existing clients how they feel and value the support provided by us to them. In the past ProTech was awarded the Mail on Sunday Customer Focus Award for the support services we provide our clients.

The Login form below allows access to the client area of the ProTech website for:

  • Clients
  • ProTech Staff
  • Associate Consultants

If you have problems logging in or have forgotten your password please contact Support on +44 (0) 121 325 2620.

If you want to login to ProAssist to add, modify or review your Help Desk calls then please click here.

If you want to login to ProMailer to add, modify or review your campaigns then please click here.