Our Services

Supporting you every step of the way

20 years of experience in supporting clients to transform their capabilities through our value added Consultancy Services

YOUR JOURNEY

Leveraging the benefits of any technology investment can prove challenging for even the most experienced organisations. In response to the challenges generated by IT projects and by change more generally, our Consultancy Services have evolved to include a comprehensive Change Management methodology that significantly reduces implementation risks and ensures that all benefits delivered by your technology platform are fully optimised.

We can offer technology onboarding services to support your Pro9™  implementation as well as expert Change Management Consultancy for clients' needing support with the definition of business, commercial and technology strategy. 



OUR DELIVERY APPROACH

Achieving operational excellence - on time and on budget




Our project delivery framework is aligned with the following key stages of implementation

At this most important stage we will work with you to understand the current and future requirements of your Pro9™ CRM and ProWeb™ platform to ensure we maximise the benefits of your technology investment.
At this stage we get into the detail of how Pro9™ CRM and ProWeb™ will be used by your business and stakeholders. We work together to understand your ‘user journeys’ – both online and administrative. We define how people, processes and technology will come together to deliver benefits for all.
It is essential that your investment in Pro9™ CRM meets all your needs – today and tomorrow. Our highly skilled consultants and technicians will work hand in glove with your people to deliver a single, comprehensive platform – from web, to CRM, to infrastructure.
You can be confident that our people will transition your technology from project to ‘business as usual’ with our hands on approach to support. We will work with you to ensure you continue to optimise the benefits of Pro9™ CRM through our class leading support and our continued commitment to investing in our technology. All ProTech clients receive future software upgrades free of charge – unique in the sector.

Taking the pain out of change



We all know that technology projects can be challenging for even the most experienced organisations. We understand that technology is often the easy part - it's also the people, processes and performance that need to change too. We have developed our Consultancy and Technology Onboarding services to support you in all aspects of your change management strategy. Delivering the benefits associated with your technology investment is dependent on a partner who can help you to embed the change in your business – in a way that will work for you.

PEOPLE

“Who and How” will people be impacted / affected by the outcome(s) of this change and what do we need to do to engage them in this change?

PROCESSES

How will the technology impact current processes and operating model? How can the technology be leveraged to deliver a ‘Lean’ process that enables the organisation to fulfil its purpose, today and in the future?

PARTNERSHIPS

Who are key stakeholders, participants, decision makers, affected groups? What is the stakeholder and communications strategy?

PERFORMANCE

What measures do we need to establish to enable the organisation to measure the outcomes have been achieved and to continue to deliver technology optimisation into the future?

Some of the key benefits reported by our clients

  • ANNUAL MEMBER SUBSCRIPTIONS RUN REDUCED FROM 4 WORKING DAYS TO
    < 2 HOURS
  • PROWEB CLIENTS ACHIEVE 80%+ OF RENEWAL PAYMENTS COLLECTED ONLINE
  • NEW MEMBER APPLICATION PROCESS ONLINE REDUCED FROM AN AVERAGE 49 CLICKS TO 7 CLICKS WITH PROWEB
  • LEARNER EXAM RESULTS  PROCESSING REDUCED  FROM 2 DAYS TO
    < 10 MINUTES
  • LEARNER REGISTRATIONS 50% FASTER
  • £6M OF DONATIONS COLLECTED PER ANNUM
  • 1M+ WORKFLOW ITEMS GENERATED PER MONTH BY PRO9™ CRM
  • 80% OF ONLINE APPLICATIONS APPROVED AUTOMATICALLY

HOSTING & SERVICE MANAGED INFRASTRUCTURE

Your secure, hosted, service managed Pro9 CRM platform



Our UK datacentre partners offer highly secure, flexible and available hosting solutions for the Pro9™ CRM with options for both Pan Government Accredited (PGA) and non-accredited platforms. Connectivity to our services is over the public internet and / or Public Services Network (PSN). These services provide a real time public cloud infrastructure. This is available to any size business and removes the need to purchase, manage or maintain infrastructure to underpin the Pro9™ CRM.

PRIVATE CLOUD

Customer dedicated, secure cloud platform.

COMMUNITY CLOUD

Our government clients can make use of shared UK secure cloud infrastructure with PSN connectivity.

HYBRID CLOUD

Most infrastructure is entirely owned by the client and hosted at the client’s premises. Some resources are hosted within a community cloud. 

PROUD TO BE A CROWN COMMERCIAL SERVICE SUPPLIER

Software as a service for the Public sector (Digital Marketplace)

  • CCS is playing a vital role in  helping to protect front line services by delivering significant and sustainable cost savings through  its commercial activity and  aggregated procurement 
  • Through the competitive tender process and regular benchmarking, CCS ensures customers have access  to the most competitive deals.
  • Using this agreement will help CCS deliver savings for the Public sector and the taxpayer by aggregating spend to drive best value.
  • The agreement is fully EU compliant, saving customers the time and money associated with conducting their own procurement exercise.
  • Suppliers are carefully evaluated  during the tender process and pre-agreed terms and conditions  offer customers sound contractual safeguards.